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COVID-19: All our Disability & Equality training accessible via Virtual - Interactive webinars. Click here.

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A Comprehensive Approach

The training will take one full day, approximately and will have no more than 16 drivers in a group at a time.

They day will be 6 hours of training with two 15 min breaks and lunch for 30 mins - starting at 9am and finishing at 3pm. 

Module A: The Role of the Passenger Assistant

  • This is the ‘foundation’ module because it is a starting point for further training. It covers the role and responsibilities of a passenger assistant, including legal, practical and safety issues.

  • Included

Module B1: Passenger Awareness and Assistance

  • This module is intended for passenger assistants whose duties involve assisting passengers with disabilities, including wheelchair users but does not cover wheelchair users who travel in their wheelchairs. It contains information on professional etiquette, assisting passengers with walking difficulties, passengers who are blind or partially sighted, passengers who are deaf or hard of hearing and passengers who may use wheelchairs to get to the vehicle.

  • Included

Module B2: Assisting Passengers who travel in their Wheelchairs

  • This module is intended for passenger assistants whose duties include assisting passengers who travel in their wheelchairs. It looks at safe use of passenger lifts and wheelchair tie-down and occupant restraint systems (WTORS) and all the issues surrounding wheelchair user safety on vehicles.

  • This module will only be relevant for vehicles who are transporting the passenger in their wheelchair. (Most mini cabs don’t have the capacity to do this, so this will be an optional extra module for drivers under your council who have specially adapted vehicles. I may outsource this to a specialist training facility as would need a minibus, and the right equipment to simulate.

Module C1: Supervising Children and Young People with Special Needs

  • This includes supervising children and young people with learning difficulties, autism, physical disabilities, sensory restrictions and emotional or behavioural difficulties

  • Included

Module C2: Working with Adults Who Require Care and Supervision

  • This includes adult passengers with learning difficulties, dementia, physical disabilities, sensory restrictions and people in mental or emotional distress



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